FAQ

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Frequently asked questions

Our expert maids / technicians are available in the K-W , Guelph & surroundings areas. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

If you are online , simply select the service you want and click the book online button to get personalized pricing, schedule an appointment in real-time based on our actual availability and receive confirmation. It only takes 60 seconds. Use your smartphone, compute or tablet or call us at 1-(800)-850-8063.

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Yes, we do! Part of our commitments as a member of the community is not to harm the environment. That’s why we use only eco-friendly products.

Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our housekeeper knows what to do while she or he is in your home.

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

Our reputation is the most valuable asset, so we offer a 100% satisfaction guarantee. If you are not satisfied , Please contact us and make it right with a do-over with FREE OF CHARGE.

Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. 99% of our customers are repeat customers.

Reschduling or canceling is one click away by online or call us at 1-(800)-850-8063 or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established prior to each service.

We accept VISA, Mastercard, American Express and Discover our convenient Live Pricing & Real-Time Booking page. We also accept cash or cheque at the time of service.

Yes and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real Time Booking page.

All our cleaners are police background-checked, insured, bonded. We conduct in-person interviews to everyone we bring on-board. Your privacy and security is our number 1 priority.

From the moment you book your cleaning to the day it is completed, SKYREX staff are in direct contact with you from start to finish. Our customer support team ensures everything goes on the day of your cleaning. If anything goes wrong, we will be in direct contact with you.

A team of 2 people is our standard, sometimes 3 depending on the size of the job. However , we do send a team of 1 person when the job is small. Either way , you will receive an excellent cleaning service.

Yes, Once you process your payment or after your cleaning appointment , you will receive an emailed invoice with HST.

Our cancellation or reschedule policy is 36 hours before the date of the cleaning ( Full refund). Otherwise our cancellation fee of $40 will apply.